Henrik Madsen, CEO of Devoteam's ServiceNow unit, kicks off the day with an inspiring welcome, outlining the vision for digital transformation and the key themes that will be explored throughout the conference.

ServiceNow presents a focused look at the ServiceNow market, highlighting key initiatives and the platform's growing impact.

Most organizations are operating with a 20-30% visibility gap in their environment. From unmanaged OT (Operational Technology) and IoT to "shadow" devices brought in by departments, what you don't know can hurt you. In this session, we’ll discuss how to move past manual discovery and fragmented data. We will explore how to build a real-time, unified source of truth that automatically keeps your ServiceNow CMDB accurate, automates device classification, and triggers instant risk mitigation—ensuring your security posture is based on reality, not assumptions.

How do you turn CSDM from a framework into real business value? In this session, we will explore how financial services organizations can leverage the ServiceNow CSDM to build a strong data foundation, improve transparency across services, and enable smarter, data-driven decisions.

Be inspired by how Telia is taking their customers’ perspective in their approach to effectively manage security risks. Martin Ploug will present how Telia harvests the benefits of a well-structured Entity hierarchy, scalable workflows, and transparent reporting, to deliver truly value-adding security for their customers.

Join our consultant, Daniel Billing, as he presents the successful journey of enabling Device as a Service (DaaS) for the City of Gothenburg. Daniel will dive into the strategic steps taken to transition their hardware lifecycle and demonstrate how to effectively build and manage the support for this model within ServiceNow.

Data Catalog: from scattered data to governed value.
How do you get a grip on your data - and make it usable across the organization? Vip and Stuart Clark present ServiceNow's Data Catalog and why it matters for ServiceNow customers. Morten ties it all together in a live demo showing how it works in practice. Tine from Devoteam closes with how to get started with a Data Catalog in your organization.

True operational velocity requires seamlessly fulfilling current disjointed activities through automated, cross-functional workflows. 

In practice, a standard business request rarely stays inside one department; onboarding a user, resolving a facility issue, or procuring equipment forces manual handoffs between e.g. IT, HR, Finance, and Legal. 

In this session we’ll explore both the required operating model for Enterprise Servivce Management and how ServiceNow can enable all supporting activities through a single interface, eliminate "ticket-tennis" and cuts the actual cycle time it takes to get operational work done. 

It’s an AI-first strategy, using EmployeeWorks and NowAssist for autonomous operations to support your business outcomes.

Discover how a centralized platform strategy enables a global operating model and strengthens resilience in an organization that must balance speed and innovation with strong compliance and a mature risk profile. The session showcases how ServiceNow, as a strategic platform, supports this dual identity by increasing maturity across CFO Services and enabling the business to move fast

ServiceNow has undergone a massive transformation. It is no longer just a platform for managing tickets - it has evolved into an AI Control Tower that orchestrates data, intelligence, and automation across the entire enterprise. In this session, we explore how to leverage the platform as a centralized command center and dive deep into the strategic choices that define your AI capabilities.

Join CPH Airport in an honest, in‑progress look at building ESG reporting framework using ServiceNow amid unclear governance, imperfect data, and evolving ownership — focused on real challenges, from identifying pains and gains to deciding which tool to utilize, not polished success stories.

Operations Management Workspace: Moving from a fragmented back end UX to a consolidated workspace providing a full overview of all User Journeys as relevant per user profile managing Business Applications, Application Services and related Configuration Items in ServiceNow. 

The formal presentations may be over, but the networking continues! Join us for a relaxed evening of dinner, bubbles, and conversation, where you can solidify connections and reflect on the day's insights.