Talere
Henrik Madsen CEO, Devoteam Technology ConsultingSetting the stage: A Devoteam Welcome
Henrik Madsen, CEO of Devoteam's ServiceNow unit, kicks off the day with an inspiring welcome, outlining the vision for digital transformation and the key themes that will be explored throughout the conference.
Closure
The formal presentations may be over, but the networking continues! Join us for a relaxed evening of dinner, bubbles, and conversation, where you can solidify connections and reflect on the day's insights.
Bjørn RasmussenServiceNow Senior Solution Architect, IF InsuranceCustomer Case: IF
How do you turn CSDM from a framework into real business value? In this session, we will explore how financial services organizations can leverage the ServiceNow CSDM to build a strong data foundation, improve transparency across services, and enable smarter, data-driven decisions.
Noah Moth AlthoffStrategic Transformation Lead, Banking CircleCustomer Case: Banking Circle
Discover how a centralized platform strategy enables a global operating model and strengthens resilience in an organization that must balance speed and innovation with strong compliance and a mature risk profile. The session showcases how ServiceNow, as a strategic platform, supports this dual identity by increasing maturity across CFO Services and enabling the business to move fast
Morten KristensenSolution Lead for AI, Data & Analytics, ServiceNowData Products with ServiceNow
Data Catalog: from scattered data to governed value.
How do you get a grip on your data - and make it usable across the organization? Vip and Stuart Clark present ServiceNow's Data Catalog and why it matters for ServiceNow customers. Morten ties it all together in a live demo showing how it works in practice. Tine from Devoteam closes with how to get started with a Data Catalog in your organization.
Tine MarcherPrincipal Consultant, DevoteamData Products with ServiceNow
Data Catalog: from scattered data to governed value.
How do you get a grip on your data - and make it usable across the organization? Vip and Stuart Clark present ServiceNow's Data Catalog and why it matters for ServiceNow customers. Morten ties it all together in a live demo showing how it works in practice. Tine from Devoteam closes with how to get started with a Data Catalog in your organization.
David LegrandPrincipal Consultant, DevoteamDevoteam Case
ServiceNow has undergone a massive transformation. It is no longer just a platform for managing tickets - it has evolved into an AI Control Tower that orchestrates data, intelligence, and automation across the entire enterprise. In this session, we explore how to leverage the platform as a centralized command center and dive deep into the strategic choices that define your AI capabilities.
Daniel BillingSenior Solution Architect, DevoteamDevoteam Case: City of Gothenburg
Join our consultant, Daniel Billing, as he presents the successful journey of enabling Device as a Service (DaaS) for the City of Gothenburg. Daniel will dive into the strategic steps taken to transition their hardware lifecycle and demonstrate how to effectively build and manage the support for this model within ServiceNow.
Jens SørensenSenior Sustainability Data Specialist, CPH AirportCustomer Case: CPH Airport ESG
Join CPH Airport in an honest, in‑progress look at building ESG reporting framework using ServiceNow amid unclear governance, imperfect data, and evolving ownership — focused on real challenges, from identifying pains and gains to deciding which tool to utilize, not polished success stories.
Mats BergerPrincipal Consultant, DevoteamDevoteam: Scaling enterprise velocity through Enterprise Service Management and ServiceNow
True operational velocity requires seamlessly fulfilling current disjointed activities through automated, cross-functional workflows.
In practice, a standard business request rarely stays inside one department; onboarding a user, resolving a facility issue, or procuring equipment forces manual handoffs between e.g. IT, HR, Finance, and Legal.
In this session we’ll explore both the required operating model for Enterprise Servivce Management and how ServiceNow can enable all supporting activities through a single interface, eliminate "ticket-tennis" and cuts the actual cycle time it takes to get operational work done.
It’s an AI-first strategy, using EmployeeWorks and NowAssist for autonomous operations to support your business outcomes.
Mats Berger
I have over 20+ years of experience Service Management.
My work focuses on driving operational excellence through the implementation of end-to-end value streams that support business capabilities and desired outcomes.
Leveraging my experience and expertise in frameworks such as ITIL, PRINCE2 and SIAM, I design and implement target operating models, emphasizing people, processes, data, partners, products, and governance. I believe in a collaborative approach, where ServiceNow as a key platform to deliver results efficiently.
My mission is to enable organizations to achieve measurable business outcomes by aligning service management initiatives with strategic goals. I am committed to fostering organizational change by addressing attitudes, behaviors, and culture to ensure lasting transformation.
I've had roles as Director, Team lead, Project manager, Subject Matter Expert, Business analyst, Process owner and manager, Operations manager, Workshop facilitator and Teacher (ITIL & PRINCE2 & simulation games).
Working more closely with ServiceNow has given me the opportunity to help customers achieve their goals much faster than earlier, making process consultancy more about how to best adopt and adapt to leading practices that work.
Specific projects include implementation of SIAM, Demand Management, Contract Lifecycle management, Release Management, Procurement, Project management, Program & Portfolio management, Financial management, Resource management, Agile development, Problem Management, Access Management, Service Configuration Management, Service Catalogue, Change Management, Service Level Management, Service Request, Incident Management, Service Integrator, CMDB and CSDM
Martin PlougGroup Security Risk Management Lead | Group Security at TeliaCustomer Case: Telia
Be inspired by how Telia is taking their customers’ perspective in their approach to effectively manage security risks. Martin Ploug will present how Telia harvests the benefits of a well-structured Entity hierarchy, scalable workflows, and transparent reporting, to deliver truly value-adding security for their customers.
Martin Ploug
Martin Ploug is a recognized IRM expert with 15+ years of experience and a proven track record of creating value from GRC. After working with IRM for close to a decade in the Financial Services sector, he transitioned to Telco, where he has since worked with managing risks for Critical National Infrastructure across the Nordics and Baltics.
Daniel WilksArea Vice President, Solution Sales – EMEA North at ServiceNowThe ServiceNow Perspective
ServiceNow presents a focused look at the ServiceNow market, highlighting key initiatives and the platform's growing impact.
Daniel Wilks
I am a senior sales and transformation leader at ServiceNow, currently serving as Area Vice President for Solution Sales across EMEA North. I lead multiple customer-facing solution sales organisations, partnering closely with enterprises to drive measurable outcomes through AI, data, and digital workflows.
Jeppe BertelsenSenior IT Architect at Novo NordiskKundecase: Novo Nordisk
Operations Management Workspace: Moving from a fragmented back end UX to a consolidated workspace providing a full overview of all User Journeys as relevant per user profile managing Business Applications, Application Services and related Configuration Items in ServiceNow.
Mikkel Bossen Solution Architect at ArmisArmis: From unknown assets to complete visibility and control
Most organizations are operating with a 20-30% visibility gap in their environment. From unmanaged OT (Operational Technology) and IoT to "shadow" devices brought in by departments, what you don't know can hurt you. In this session, we’ll discuss how to move past manual discovery and fragmented data. We will explore how to build a real-time, unified source of truth that automatically keeps your ServiceNow CMDB accurate, automates device classification, and triggers instant risk mitigation—ensuring your security posture is based on reality, not assumptions.
Mikkel Bossen
Senior Security Specialist with 10+ years of Networking and Security Experience from consultancy work, IT Distribution and Network and security Vendors.
I have worked for local consultancy companies, local IT distributors and US based companies. I am used to working in virtual teams and with people of all ages and nationalities. I am used to present solutions to all levels within a company and have very good communication and presentation skills.
Alex MosherPresident of ArmisThe Armis Perspective
Alex Mosher
Alex Mosher is the President of Armis, bringing over 20 years of executive leadership experience in the cybersecurity and enterprise technology sectors. He is responsible for accelerating the company's global strategy, go-to-market operations, and customer success initiatives.
Prior to Armis, Alex held key leadership roles at major global tech organizations, including MobileIron and CA Technologies. Holding a Master’s degree in Business Analytics from MIT Sloan, he is a recognized thought leader and frequent speaker on the future of cybersecurity. Alex is deeply focused on helping global enterprises transition from legacy perimeter defenses to proactive, AI-driven cyber resilience, ensuring their most critical assets remain secure in an increasingly complex threat landscape.
